Terms & Conditions

Welcome Customer Care of Excellence!

 

We are here to help for all your delivery and returns inquiries. We understand that your shopping experience doesn't end at the checkout, and we're here to ensure that every aspect of your order, from delivery to returns, is smooth and hassle-free.

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At Solar Indesign, we are committed to providing you with exceptional service and convenience every step of the way. Whether you have questions about delivery times, need assistance with a return, or simply want to know more about our policies, you've come to the right place.

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Our dedicated team of customer care specialists is here to assist you and address any concerns you may have. We believe in transparency, and we want to make sure you have all the information you need to make informed decisions about your purchases.

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Please explore our Delivery and Returns pages to find detailed information about our shipping options, estimated delivery times, return processes, and our commitment to customer satisfaction. If you can't find the answers you're looking for, don't hesitate to reach out to us directly.

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Your satisfaction is our priority, and we're here to make sure your shopping experience with us is enjoyable and worry-free. Thank you for choosing Solar Indesign, and we look forward to serving you with excellence.

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If you have any questions or need assistance, please don't hesitate to contact our Customer Care team via email sales@tglmatrix.com or through our convenient online chat support.

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1. Introduction

Solar Indesign, trading under TGL Matrix Ltd ("Website", "we", "us", "our"), provides the information and services available on this website ("Website") to visitors and customers ("you", "your"), subject to the terms and conditions outlined below, along with our Privacy Policy and any other applicable policies and notices.

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2. Information on the Website

We strive to keep the information on our Website accurate and up to date; however, TGL Matrix Ltd makes no warranties, express or implied, regarding the accuracy, completeness, or reliability of the content provided. We reserve the right to modify or discontinue any aspect of the Website at any time without notice. If you identify any errors or omissions, please contact us.

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Promo Codes: Promotional codes cannot be combined with other offers and may be subject to time, location, or usage restrictions. Additional exclusions may apply.

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3. Trademarks

All trademarks, logos, and service marks displayed on this Website belong to TGL Matrix Ltd. You may not use these trademarks without prior written permission.

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4. External Links

Our Website may include external links for convenience. TGL Matrix Ltd is not responsible for the content of external sites and does not endorse or assume liability for them. Any links to our Website require prior written approval.

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5. Public Forums and User Submissions

You are solely responsible for any content you submit to public areas of our Website, including comments, reviews, or forum posts. We reserve the right to remove content that:

• Violates the rights of others.

• Contains defamatory, obscene, or unlawful material.

• Includes harmful software (viruses, malware, etc.).

• Violates any applicable laws.

• Is promotional or unsolicited advertising.

 

6. Website Use Restrictions

By using our Website, you agree not to engage in activities that:

• Are unlawful, defamatory, abusive, or obscene.

• Infringe on intellectual property rights.

• Harm our Website’s security, such as hacking or sending harmful code.

 

7. Warranties

We provide no warranties regarding the functionality or availability of the Website. Use of this Website is at your own risk.

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8. Limitation of Liability

TGLMatrix Ltd is not liable for any damages arising from your use of this Website, including but not limited to direct, indirect, incidental, or consequential damages. This includes errors, omissions, or service interruptions.

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9. Use of the Website

Accessing this Website does not guarantee compliance with your local laws. You are responsible for ensuring your use of our services aligns with applicable legal requirements.

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10. General Terms

• These Terms constitute the full agreement between TGL Matrix Ltd and users.

• We reserve the right to update or modify these Terms at any time.

• Any conflicts between these Terms and other policies shall be resolved in favor of the specific applicable policy.

• These Terms are governed by UK law, and disputes shall be handled within the jurisdiction of the UK courts.

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If you have any questions regarding these Terms, please contact us at sales@tglmatrix.com. ​